Shipment & conditions
Usually shipment can be arranged within 1 working day after receiving payment. Each item can be shipped out if payment received before 17:00 each day.
We usually ship by Fedex ,DHL,EMS or some direct lines for some countries. Usually the delivery time is 5-7 working days.
We ship according to the address on Aliexpress.So please make sure your address on Aliexpress is the right one.
Mail transit time is best estimated, but not guaranteed. As transit time varies.
Buyer is responsible for return shipment.
Free Shipping to US,Southeast Asia,other countries pls check the according Shipping cost details
We can ship to worldwide ,countries not in our list ,pls contact us for shipping cost
Returns for exchange are permitted and must be initiated by the buyer within the following periods:
Defective/ Wrong Items – within the warranty period.
Non-Defective Merchandise (10% restocking fee will be charged) – within 14 days of receipt.
If you would like to return your product(s) for repair / replacement / refund, please kindly contact our customer service
Warranty period: Default 2 year warranty (starting from the dispatch date) for all products, unless specified on the specific item pages.
Buyers are responsible for the returning shipping costs under any circumstances.
I describe items as well as I can. If I have missed something, please let me know.
Please e-mail me before leaving feedback if you are unhappy with your item, so we can work it out.
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to USA. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
||10-30 Business days
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wkbwholesale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wkbwholesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in USA.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!